Return & Refunds

Returns & Refund Policy

Last Updated: October 2025
Company Name: S&M GROUP SCOTLAND LTD
Company Number: SC850721
Email: info@smmarket.co.uk

Thank you for shopping with S&M . We hope you’re happy with your purchase, but if you are not completely satisfied, we’re here to help.

1. Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

•The item must be unused, in its original packaging, and in the same condition that you received it.

•A receipt or proof of purchase is required.

2. Items That Cannot Be Returned

To be eligible for a return:

Please note that we do not accept returns on:

•Perishable goods (e.g., food, flowers, or plants)

•Personal care or hygiene items once opened

•Custom-made or personalised products

•Clearance or sale items

These exclusions are in accordance with your rights under the UK Consumer Contracts Regulations 2013.

3. How to Return

To start a return, please contact us at info@smmarket.co.uk with your order number and reason for return.

We will provide you with the return address and instructions by email.

•You are responsible for the cost of return postage.

•We recommend using a tracked postal service, as we cannot be responsible for lost parcels.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email.
If your return is approved, we will process your refund to your original payment method within 5 to 10 working days.
Please note that shipping costs are non-refundable unless the item was sent in error.

5. Cancellations

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it.
To cancel, please contact us at info@smmarket.co.uk before returning the goods.
Refunds will be processed once the items are received back in their original condition.