Privacy Policy

Last Updated: October 2025
Company Name: S&M Group Scotland Ltd
Trading Name: SM Market
Registered in: Glasgow, Scotland, United Kingdom
Company Number: SC850721

1. Introduction

Welcome to SM Market, operated by S&M Group Scotland Ltd.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, or make a purchase. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information necessary to process orders, provide support, and improve your shopping experience.

Information you provide directly:

Name
Email address
Phone number
Billing and shipping addresses
Payment details (securely processed through third-party gateways)
Account login information
Information we collect automatically:
Cookies and similar technologies for analytics and personalization

3. How We Use Your Information

We use your personal data to:

Process and deliver your orders
Manage your account and order history
Provide customer support and respond to inquiries
Send order updates and promotional offers (only if you opt-in)
Improve our website, services, and product selection
Comply with legal or regulatory requirements

4. How We Protect Your Data

We use SSL encryption, secure servers, and verified payment processors to keep your information safe.
Only authorized staff have access to personal data, and it’s stored in compliance with UK GDPR standards.We never sell, rent, or share your personal data with third parties for marketing purposes.

5. Sharing Your Information

We value your privacy and are committed to protecting your personal information. S&M Market does not sell, rent, or trade your data to any third parties. However, we may share your information in limited circumstances to provide you with the best possible service.

We may share your information with:

Service Providers: Trusted partners who assist in processing payments, delivering orders, or providing technical support. These providers are only given the information necessary to perform their services and are required to keep it secure.
Legal Compliance: When required by law, regulation, or legal request, we may disclose your information to authorities to comply with applicable obligations or protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, always under strict confidentiality.
Fraud Prevention: We may share data with organizations that help us detect and prevent fraudulent or unauthorized transactions.

Your information is shared only when necessary and handled with the utmost care to ensure your privacy and security remain protected at all times.

6. Cookies Policy

Our website uses cookies to improve functionality and personalize your experience.
Cookies help us remember your preferences, track site usage, and enhance website performance.
You can manage or disable cookies anytime through your browser settings, though some parts of the website may not function properly if you do.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data (“right to be forgotten”)
Withdraw consent to marketing communications at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are being violated

To exercise your rights, contact us at:
Email: info@smmarket.co.uk

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy — typically for as long as your account remains active or as required by law.

9. Marketing Communication

You will only receive marketing emails from us if you’ve opted in. You can unsubscribe anytime by clicking the “Unsubscribe” link in any email or by contacting our support team.

10. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

S&M Group Scotland Ltd
Trading as: SM Market
Company Number: SC850721
Email: info@smmarket.co.uk
Location: Glasgow, Scotland, United Kingdom