Frequently Asked Questions

What is SM Market?

SM Market is a wholesale eCommerce store offering a wide range of quality products at competitive wholesale prices. We make bulk shopping simple, fast, and affordable for both individuals and businesses.

Do I need a business account to shop at SM Market?

No, you don’t! Anyone can shop at SM Market. Whether you’re buying for personal use or stocking your store, our wholesale prices are available to everyone.

How does the free shipping offer work?

We offer free shipping on all orders over £99. Simply add products worth £99 or more to your cart, and the shipping cost will automatically be removed at checkout.

Where do you deliver?

We currently deliver across the UK, with fast and reliable delivery services to ensure your order reaches you safely and on time.

How long does delivery take?

Most orders are processed within 1–2 working days, and delivery usually takes 3–5 working days depending on your location and the size of the order.

Can I return or exchange products?

Yes, if you’re not fully satisfied, you can return most items within 14 days of receiving them. Items must be unused and in their original packaging.

Are your products genuine and high quality?

Absolutely. We source our products directly from trusted suppliers and brands to ensure every item meets our quality standards.

Do you offer bulk discounts or trade pricing?

Yes! Our prices are already wholesale-friendly, but we also offer extra discounts on large bulk orders. Just contact our sales team for a custom quote.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking link via email so you can follow your parcel’s journey in real time.

What payment methods do you accept?

We accept all major payment options, including Visa, MasterCard, PayPal, and bank transfers.