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Continue ShoppingReturns & Refund
At Smmarket, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand how returns and refunds are handled.
Eligibility for Returns
You may request a return if the following conditions are met:
The item is unused, unworn, and in its original condition
The item is returned in its original packaging
The return request is made within 14 days of receiving your order
Proof of purchase (order confirmation or receipt) is provided
Certain items may not be eligible for return due to hygiene or safety reasons, unless they arrive damaged or defective.
Non-Returnable Items
The following items cannot be returned unless they are damaged or incorrect:
Personal care and hygiene products that have been opened
Items marked as final sale or non-returnable
Products damaged due to misuse or normal wear and tear
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We may request photos or additional details to help resolve the issue quickly.
How to Request a Return
To start a return, please contact our support team with your order details. Once your return request is approved, you will receive instructions on how and where to send the item.
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 14 days
Refunds are issued to the original payment method used during checkout
Processing times may vary depending on your payment provider
Late or Missing Refunds
If you have not received your refund after 14 days:
Check your bank or payment account again
Contact your payment provider for processing updates
If the issue continues, please reach out to our support team
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us through our Contact Us page. Our team is happy to help.